JD Power named Detroit Metro Airport the best airport for customer satisfaction. (WXYZ TV story) Their study ranked DTW highest among mega airports in the U.S. by measuring traveler satisfaction in six categories: terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail. JD Power surveyed 27,147 U.S. or Canadian travelers who traveled through at least one U.S. or Canadian airport. (There was no mention of traveler satisfaction with limousine companies that provide limo service to DTW.)
