A client of mine founded and recently retired from a very successful local construction company. I asked him one time how he was able to be so successful. He said, “It was very simple. My success didn’t happen overnight, but I did what I told people I’d do and, when things didn’t go right, I spared no effort or expense to fix it.”
It’s a lesson I plan to lean on in my business. I want to exceed my clients’ expectations at all times. If a client isn’t satisfied with my service, I’ll do whatever I can to make it right.